Appointments are booked for you at a time that is mutually agreed. If you are unable to attend an appointment or need to cancel or reschedule at least 24 hours notice is required to avoid 100% of scheduled therapy costs being incurred. By booking an appointment, you agree to this cancellation policy.
Cancellation fees can be paid via direct bank transfer [bank details will be provided upon request], please use your name as a payment reference. Upon receipt of payment you will be issued with an electronic receipt for your records. Once cancellation fees have been received, a future appointment can be confirmed.
The more notice I am given affords me the opportunity to offer the appointment to someone else.
Following a cancellation, I reserve the right to:
- not offer appointments following cancellations and non-payment cancellation fees where applicable, and
- request a non-refundable booking fee to secure a future appointment, which will of course be deducted from the cost of the therapy when received.